Customer Service

Professional Wire&Cable Making Machinery Service Company

FAR EAST > Customer Service

Customer Service

As a leading enterprise in China's Wire & Cable industry, Far East (China) Group. has been committed to providing customers with excellent products and services. Our service team is composed of experienced engineers with superb technology and rich experience. No matter what problems customers encounter during use, we will solve them for you.

  • Pre-sales Service

    Multimedia Channel Center: Our company has social medias on Alibaba, Facebook, YouTube, Instagram, TikTok and other social media platforms. In order to accurately and efficiently convey service information, we will provide you with one-stop professional services such as product price consultation, technical support, repair and accessories consultation.


    In addition, our engineering team will provide personalized information and suggestions based on your specific needs and ideas, help you choose the most suitable products and solutions, provide sufficient product information and material to help you understand the product's performance, specifications, materials and other aspects.

  • In-sales Service

    Butler-style transportation: In order to meet your needs, we will provide professional door-to-door transportation services, and provide installation and commissioning training services for each machine.

  • After-sales Service

    All-time service: We have more than 100 service engineers around the world, and we are determined to provide you with attentive service of "responding within 24 hours, solving within 72 hours, and working 365 days a year".


    Instant delivery of accessories: We have spare parts centers all over the world, and we promise that all spare parts will be delivered to you as soon as possible.